Frequently Asked Questions

Can i switch my organization after logging in to the add-in?

Currently the user will need to logout and log back in and select the preferred organization at that point of the workflow.

What is the difference between deregistering and deregistering and delete in model registration?

In model deregistration users can choose to either select Deregister only in which case the link between Revit and Xyicon is broken but the data is still available in Xyicon, or they can select deregister and delete in which case the model will be deregistered breaking the connection to Xyicon as well as delete all the data as well from Xyicon.

Can i connect directly to my company ACC account’s BIM360 to update the model?

Not currently. However Xyicon is actively working on a solution for users to be able to connect directly to ACC and update their Revit models.

Do I need to manually update my Revit Add-in to the latest version each time a new release comes out?

No, the add-in is designed to self update as new releases come through. You will be prompted when there is a new release if you wish to download and continue with using the add-in. If yes, the latest version will be downloaded and the Updater will run once you close Revit.

When switching between Revit models or opening a new model, do I need to re-login to ensure data is written to the correct portfolio?

Yes, users will need to re-login to Xyicon when switching between Revit models or opening a new model to ensure data is being written to the correct portfolio. (Expected resolution: April 2024)

What is required for successful view registrations in Xyicon's Revit Add-in?

For successful view registrations, raster images need to be enabled from Visibility/Graphic overrides settings>Model categories. (Expected resolution: Mar 2024)

Why might some family instances not be successful for family registrations in the Xyicon's Revit Add-in?

Some family instances that cannot be cut as an instance from the wall will not be successful for family registrations. (Expected resolution: N/A)

After registering a space and/or parameters, when will the changes be visible in Xyicon?

After registering a space and/or parameters, users need to refresh their web browser running Xyicon for the latest changes to be visible. (Expected resolution: Feb 2024)

Does the Xyicon's Revit Add-in account for parametric family attributes and registrations?

No, currently, the Revit add-in does not account for parametric family attributes and registrations. (Expected resolution: Q4 2024)

What should I do if there are structures within a room during Room registration?

During Room registration, if there are structures like columns within a room, the boundary polygon created on Xyicon may need adjustment manually. (Expected resolution: N/A)

Is Room synchronization bidirectional in the Xyicon's Revit Add-in?

No, Room synchronization is currently enabled for one-way sync only from Revit to Xyicon, except for Room parameter changes that are bidirectional. (Expected resolution: N/A)

Can the Add-in reject sync changes for Family synchronization?

No, currently, the Add-in does not support rejecting sync changes that come in for Family synchronization. (Expected resolution: N/A)

What types of views are supported by the Xyicon's Revit Add-in?

The add-in supports floor plan registrations only and does not support ceiling views or elevation view registrations. (Expected resolution: N/A)